Code of Conduct Policy

1. Introduction
Move Fast, operated by Matoshree Courier Service, simplifies same-day delivery and logistics for businesses and individuals. The quality of Move Fast’s services impacts our reputation, productivity, and market position. Our goal is to create a work environment that enables all team members (Full-Time, Part-Time, Consultants, On-roll, Off-roll, Interns, etc.), as well as vendors and suppliers working with Move Fast, to perform efficiently and ethically.
Move Fast has established a Code of Conduct and Ethics (“Code”) applicable to all team members. Compliance with this Code is a basic condition of employment at Move Fast.
We encourage users of the Move Fast platform to adhere to this Code where applicable.

2. Move Fast Mission, Vision, and Values
Our mission is to be the fastest and most reliable logistics partner, ensuring seamless same-day deliveries. Our vision is to revolutionize logistics by making deliveries quicker, safer, and more accessible.

At Move Fast, we take pride in our commitment to ethical business practices and decision-making. Our guiding principles define our work culture and business interactions.

2.1 Agility: Move Fast team members must be proactive and responsive, ensuring swift and efficient deliveries. We should embrace challenges and provide quick solutions for customers and partners.

2.2 Accountability: Move Fast members must take ownership of their work and be responsible for every delivery. We should honor our commitments and take corrective actions whenever required.

2.3 Respect for All: Move Fast members must treat everyone—colleagues, customers, and partners—with dignity and fairness. Open and honest communication is key to our success.

2.4 Customer Centricity: Move Fast prioritizes customer satisfaction by understanding their needs, resolving issues promptly, and ensuring a seamless experience.

3. Equality, Diversity & Inclusion
Move Fast is committed to fostering an inclusive environment that respects diversity in race, ethnicity, gender identity, age, disability, and background. We strive for equal employment opportunities and a discrimination-free workplace.

4. Building Trust and Credibility
Our success depends on the trust we build with employees, vendors, and customers. By maintaining transparency and ethical business practices, we reinforce our credibility in the logistics industry.

5. Leadership by Example:
Managers and senior team members at Move Fast must set ethical standards and lead by example, ensuring adherence to our Code of Conduct.

6. Compliance with Laws:
Move Fast strictly adheres to all applicable laws, regulations, and industry standards in our operations. Team members must seek guidance in case of legal uncertainties.

7. Fair Competition:
We uphold fair and ethical competition practices. Our pricing and service quality are based on merit, and we refrain from engaging in anti-competitive behavior.

8. Protection of Proprietary Information:
Move Fast respects intellectual property rights and does not engage in unauthorized use or distribution of confidential business information.

9. Confidentiality & Data Protection:
Move Fast values customer trust and safeguards confidential information, including personal details of users, partners, and employees.

10. Environmental Responsibility:
We recognize our responsibility towards environmental sustainability and commit to eco-friendly practices in packaging and waste disposal.

11. Conflict of Interest:
Move Fast team members must avoid conflicts of interest, ensuring personal relationships or financial interests do not interfere with business integrity.

12. Business Courtesies & Ethical Practices:
12.1 Accepting Gifts and Favors: Employees must not accept gifts or favors that could create a conflict of interest or influence business decisions.

12.2 Offering Business Courtesies: Move Fast ensures that any business courtesy extended is ethical and aligned with our values.

13. Recordkeeping:
We maintain accurate records and comply with legal and regulatory requirements to ensure accountability in all transactions.

14. Reporting Violations:
Employees, vendors, and stakeholders are encouraged to report any violations of this Code. Move Fast ensures a safe and confidential reporting mechanism.
By adhering to this Code, we collectively contribute to Move Fast’s vision of being the most trusted and efficient logistics partner.